Q. Which behavior is important for effective listening in a communication exchange?

Correct Answer: (B) Maintaining consistent eye contact

Explanation:
Effective listening is an essential part of communication.

– (A) Interrupting frequently to clarify points: Interrupting can disrupt the speaker’s flow and may come across as rude. Clarifications should be sought at appropriate moments without frequent interruptions.

– (B) Maintaining consistent eye contact: This is a key behavior for effective listening. It demonstrates attentiveness, engagement, and respect for the speaker, making them feel heard and valued.

– (C) Taking detailed notes during the conversation: While note-taking can be helpful, focusing too much on writing can distract from actively listening to the speaker.

– (D) Nodding frequently to show agreement: Occasional nodding can indicate understanding, but doing it too often might seem insincere or suggest agreement without genuine listening.

Therefore, maintaining consistent eye contact is the most important behavior for effective listening.