Q. What do you understand by term ‘good governance’? How far recent initiatives in terms of e-Governance steps taken by the State have helped the beneficiaries? Discuss with suitable examples.

Model Answer: 

Good Governance and e-Governance Initiatives: Impact on Beneficiaries

Good governance refers to the effective, transparent, and accountable management of public affairs, aimed at meeting citizens’ needs and fostering societal development. It encompasses several key principles:

• Transparency and accountability
• Responsiveness and efficiency
• Inclusiveness and equity
• Rule of law and ethics

Recent e-Governance initiatives have significantly enhanced good governance practices in India. The Digital India program, e-Office implementation, and National e-Governance Plan (NeGP) have transformed service delivery and administration. These initiatives have benefited the public in multiple ways:

1. Improved service delivery: Citizens can access various government services online, reducing time and effort. For example, e-MITRA in Rajasthan offers 500+ services online.

2. Reduced corruption: Digital processes minimize human intervention, decreasing opportunities for bribery and malpractices. The Direct Benefit Transfer (DBT) scheme has curbed leakages in subsidy distribution.

3. Enhanced transparency: Online portals and RTI websites allow citizens to track applications and access information easily. The MyGov platform enables public participation in policy-making.

4. Greater accessibility: E-governance has made services available 24/7, benefiting rural and remote areas. SWAYAM provides free online education to millions.

However, challenges remain:

• Digital divide
• Cybersecurity concerns
• Need for digital literacy

Conclusion: E-governance has significantly improved public service delivery, transparency, and citizen engagement, marking a crucial step towards achieving good governance in India.