Q. Attitude is an important component that goes as input in the elopement of human. How to build a suitable needed for a public servant?

Model Answer: 

Building a Suitable Attitude for Public Servants

Attitude is a crucial component in the development of human potential, especially for public servants. A suitable attitude for public servants can be built through deliberate efforts and strategies.

The importance of attitude in public service cannot be overstated:
• It shapes service delivery and public perception
• Influences decision-making and problem-solving abilities
• Determines work ethics and professional conduct

A suitable attitude for public servants encompasses:
• Empathy and compassion (e.g., understanding citizens’ concerns)
• Integrity and ethical behavior
• Accountability and responsibility
• Adaptability to changing situations
• Commitment to public interest

Building this attitude requires a multi-faceted approach:

1. Education and Training: Implement programs focusing on ethical decision-making, emotional intelligence, and public service values. For instance, case study discussions on ethical dilemmas.

2. Mentoring and Role Modeling: Pair junior officers with experienced mentors who exemplify the desired attitudes. This could involve shadowing programs or regular mentorship meetings.

3. Diverse Experiences: Expose public servants to various roles and departments (e.g., rural postings, different ministries) to broaden their perspectives and develop empathy.

4. Self-reflection: Encourage regular self-assessment and journaling to promote continuous improvement and self-awareness.

5. Recognition: Implement reward systems that acknowledge and reinforce positive attitudes, such as “Public Servant of the Month” awards.

Challenges in developing the right attitude include overcoming bureaucratic inertia, addressing deep-rooted biases, and balancing personal values with professional requirements. These can be addressed through sustained efforts and organizational culture change.

Conclusion: Building a suitable attitude for public servants is an ongoing process requiring commitment, structured programs, and a supportive organizational culture.